The Call They Just Took

Our receptionists are not ‘just admin’ — they are patient advocates, navigating complex systems to get people the care they need.

They are the gateway to the clinical team, and without them, there is no access; but constant abuse is pushing them to breaking point. Burnout is rising, and we are losing skilled staff who can no longer absorb the emotional toll.

This campaign is a call for compassion — because protecting our reception teams protects access to care.

You don’t know what happened on the call they just took…