From Monday, 22nd June, we use a system called ‘Accurx patient triage‘ which is an easy and fast way to ask for any kind of help from the practice.
- Available between 8am-6:30pm and we respond during working hours Monday to Friday
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
- No need to register or remember log in details – just follow this link to be taken directly to the consultation form
If you prefer to phone, our receptionist will take a few details about your problem or request and complete an Accurx on your behalf for the GP.
However you choose to get in touch, your GP will get contact you quickly and either sort out your problem on the phone, by secure message, or arrange to see you the same day, or another day if that’s more convenient.
Accurx patient triage is available to all our patients, and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward!
We are encouraging everyone who has access to a computer, smart phone or tablet to use Accurx patient triage.
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time, and up to 5pm get a response, and be seen if needed the same day!
